Refund policy

Printables (digital downloads)

Printables are delivered instantly and can't be returned, so we don't offer refunds once a file has been downloaded. If a file won't open, prints incorrectly, or isn't what the description said, contact us within 30 days and we'll fix it, send a replacement or refund you.

Printed products (shirts, sweatshirts, mugs, ornaments)

Printed items are made to order just for you, so we can't accept returns or exchanges for change of mind or the wrong size; please check the size chart before ordering. If your item arrives damaged, misprinted or faulty, contact us within 30 days of delivery with your order number and a photo, and we'll send a free replacement or give you a full refund.

Contact

Reach us through the contact page at kidscraftshub.com/pages/contact. We usually reply within one business day.